We have delivered to hundreds of houses and understand how important yours is. Pool Tables by their nature are bulky items that require specialist installation, which is why delivery and installation come as standard when you buy a pool table from Kingswood. For an overview of the process, plus a time lapsed view of an installation, take a look at our video and of course just call us on 01902 843724 if you have any queries or concerns about the table's intended location.

Delivery

When you order your perfect pool table we want to get it to you as quickly as possible. Due to the vast array of cloths and finishes each table is made to order and this process can take between four to eight weeks. However, if you want something sooner it is always worth contacting us as certain lines are held in stock and will be available more quickly. Once your table is ready we will ring you to arrange a delivery date and again on the day before delivery to check you are ready to receive the table. Deliveries are usually made Monday – Friday between 8.00am and 4.00pm. Once a delivery date has been booked and confirmed, a failed delivery charge will unfortunately be made if no one is available at the delivery address when the delivery is attempted. It is therefore very important that someone is available to receive the pool table on the agreed day of delivery.
Delivery of kingswood pool tables
Pool table installation

Installation

We have delivered to hundreds of houses and understand how important yours is. Pool Tables by their nature are a bulky item that require specialist installation. That is why delivery and installation come as standard when you buy a pool table from Kingswood. Our expert delivery teams have years of experience and have carried out lots of challenging installations but to help us it is crucial that we are made aware of any possible problems prior to the day of delivery. When placing an order we will ask you to fill in a simple tick sheet that will alert us to any possible installation issues so that we can discuss these with you. Additional charges will be applicable for deliveries where extra man power or time on site is required. If in any doubt, please do send us a photograph of the intended table location or any restricted access. The more information we have in advance the more likely it is that we can complete the installation successfully, even in a challenging location.
Pool table installation

Delivery at busy times and overseas

Kingswood will make the majority of deliveries from our West Midlands workshop and warehouse, based in the middle of the country. For some geographical areas and at extremely busy times Kingswood may arrange delivery and installation by an approved, trained Kingswood fitter in your area. All deliveries will still be organised from our main office and this will only be done to speed up delivery so you can rest assured that the process is very much under our management. Standard delivery is to UK Mainland only so for any other delivery locations please do contact us. If you are abroad, we have specialist knowledge of overseas export and have arranged such deliveries for many years so, again, do ring us to discuss your requirements.
Delivery at busy times and overseas

Our Returns and Refund Policy

If the item you have ordered is not available within a suitable time frame or we are unable to find an acceptable alternative you will be able to cancel your order and be entitled to a full refund. It is the customers responsibility to make sure that the products purchased will fit into the space intended, that access to install these products is possible and to make sure that at the time of the prearranged delivery somebody is available to sign for the goods. At the point of delivery it is the authorised signatories responsibility to highlight any issues that they have with the quality of the product supplied. Once the goods have been signed for and are deemed fit for purpose then returns will not be accepted.

Contact Us

If you have a question about our range of pool tables or want to make an enquiry about a specific model then please send us a message below and we will get straight back to you.

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